In Drew's post He makes it very clear what the differences between customer Value and Customer Satisfaction. I can completely Agree with his thought on this topic being that when I purchase any product the first thing that runs through my mind is this product worth it and am I sure I want to switch from I have been using. If I bring it home and I'm happy with it, that is the Customer Satisfaction. In this way they are related One is tied to another is some sense.
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